The Case Manager Supervisor plays a pivotal role in overseeing a team of case managers to provide comprehensive care coordination and support to clients with complex needs. This position requires strong leadership, initiative, and a passion for making a positive impact on the community. The Case Manager Supervisor ensures high-quality service delivery, fosters team development, and promotes ethical and professional practices.

Role and Responsibilities

Supervision & Team Leadership

• Supervise, mentor, and provide ongoing support to case managers.

• Offer constructive feedback and recognize team achievements.

• Assist in developing and refining processes to enhance client services, staff support, financial sustainability, and professional integrity.

• Create a collaborative and inclusive team environment that values diverse experiences and perspectives.

• Facilitate regular team meetings and professional development training sessions.

• Manage a small caseload to maintain a hands-on understanding of service delivery and identify areas for improvement.

Case Management & Client Support

• Conduct in-depth assessments and develop individualized care plans for clients.

• Train and guide staff on case planning, program referrals, and documentation best practices.

• Ensure adherence to Trauma-Informed Care (TIC) principles and Harm Reduction strategies.

• Coordinate care with medical, behavioral health, and social service providers to optimize client outcomes.

• Perform home visits and community outreach to assess client needs and provide direct support.

• Advocate for clients, ensuring they receive appropriate and respectful services.

• Monitor client progress and adapt care plans as necessary.

• Maintain compliance with program regulations and eligibility requirements for billing.

Operations & Compliance

• Ensure accurate and timely documentation of all client interactions and services.

• Report client interactions, case plans, and assessments per billing and quality service requirements.

• Utilize effective communication and crisis intervention strategies to de-escalate challenging situations.

• Oversee the management of outreach resources, including vans and shower trailers.

• Perform additional duties as assigned.

Minimum Qualifications

• Valid driver’s license and ability to operate personal and company vehicles.

• Eligibility to work in the United States.

• Minimum 18 years of age.

• Bachelor’s degree in social work, public health, or a related field OR equivalent experience.

• At least two years of experience working with individuals with complex needs.

• Previous supervisory experience.

• Minimum of two years of case management experience.

Desired Skills

• At least one year of supervisory experience is preferred.

• Experience working in a CalAIM ECM/CS program is a plus.

• Strong understanding of Trauma-Informed Care (TIC) and Harm Reduction philosophy.

• Excellent client service skills, including assessment, planning, and intervention.

• Strong communication and interpersonal skills to work with diverse populations.

• Ability to work independently and collaboratively in office and community settings.

• Strong organizational and time management skills.

• Proficiency in Microsoft Office and willingness to learn other relevant software.

• High work ethic, self-motivation, and commitment to community impact.

• Must pass a background check as a Medi-Cal provider upon provisional employment offer.

• Ability to occasionally lift up to 35 lbs.

• Bilingual (Spanish/English) preferred, with an additional $1.00 per hour pay bonus.

• Experience operating a van and trailer is a plus.

Compensation and Benefits

• Hourly Rate: $43.75 per hour with potential performance-based increases after six months.

• Work Schedule: 40-hour workweek to support work-life balance.

Paid Time Off (PTO): 4 weeks per year (1 hour accrued for every 10.4 hours worked, up to 160 PTO hours annually).